Shipments

Shipping policy

Free, fast shipping across Canada — with no surprise charges.

We offer free, fast shipping on most orders across Canada. Shipping on tires is calculated at checkout, at the best available rate for your address. Remote and rural addresses, some special-order wheels and oversized orders may need a quick shipping confirmation before they ship (see Distant Warehouses & Remote Locations). We never add charges to your order without your approval.

Free shipping on most orders Most orders ship within 2 business days No charges without your approval Canada-wide delivery

The basics

Six things worth knowing before your order ships.

Most orders ship within 2 business days

Shipping time depends on the item — check the lead time shown on the product page. Business days exclude weekends and statutory holidays.

Services add processing time

Mounting, studding and custom machining add to processing time.

Deliveries during carrier hours

Deliveries are made during carrier business hours and may require a signature.

Multiple packages, multiple tracking numbers

Your order may arrive in more than one package, each with its own tracking number.

No PO boxes

We can't ship to PO boxes — please use a street address where a carrier can deliver.

Double-check your address

Please verify your shipping address at checkout. To change it, contact us before your order ships — once a package is with the carrier, we can't redirect it.

Distant warehouses & remote locations

To offer the widest selection at the best prices, some tires and wheels ship directly from partner warehouses across Canada and the US. Usually, the shipping cost shown at checkout covers everything. Occasionally, though, the only available stock is located far from your delivery address, your address is in a remote or hard-to-reach area, or your order is oversized (such as sets of 4 or more large tires). In those cases, the real cost to ship can be significantly higher than what our checkout was able to calculate.

Our commitment In rare cases involving remote destinations, oversized shipments or inventory located at a distant warehouse, the shipping charge calculated at checkout may not accurately reflect the cost of delivery. If this occurs, we will contact you before processing the order. You may approve the revised shipping charge or cancel the order for a full refund. No additional shipping charge will be applied without your agreement.

Here's how it works

We contact you before anything ships

Your order stays on hold until we hear from you.

You see the exact difference

We'll tell you the additional shipping cost, and why, before anything is charged.

You decide

Depending on the situation, you can:

approve the additional shipping cost;
switch to an equivalent product from a closer warehouse (when available);
wait for stock to arrive at a closer location; or
cancel your order for a full refund, including any shipping you already paid.

If we can't reach you within 5 business days, we'll cancel the order and issue a full refund.

Remote & rural addresses If you're shipping to a remote region (northern communities, islands, or areas carriers classify as "beyond point"), we recommend contacting us before ordering. We'll confirm the final delivered cost upfront.

Stock status

Our inventory syncs with our suppliers once a day, so availability can change between updates. Here's what each status on the product page means:

In stock (4+ wheels)
At least 4 wheels are available. If the product page shows fewer than 12 in stock, please contact us before ordering so we can confirm availability.
Low stock (1–3 wheels)
1 to 3 single wheels are available, but not a full set of 4. If you plan to buy the rest of a set from another vendor, please contact us first — most vendors draw from the same inventory, so this usually won't work.
Out of stock
This item can't currently be ordered from the manufacturer. If an expected arrival date is known, it's shown on the product page. Sign up for our "Out of Stock" alert to be notified as soon as it's available.
Contact us
We don't have live inventory for this item. Contact us and we'll check for you.

Shipping lead times

Every product page shows a lead time. Here's what each one means:

Fast shipping

Under 1 week, typically

Usually ships within a few business days, from Canada or from fast US distribution hubs. Most orders arrive in under 1 week and rarely take more than 2 weeks.

Additional lead time

2 to 6 weeks

The item must be specially ordered from the manufacturer, usually in the United States. Transfers to Canada typically take 2 to 6 weeks, and we always choose the fastest route available. We don't charge extra for duties or cross-border transfer costs on special orders. (Distance-based shipping costs are handled as described in Distant Warehouses & Remote Locations.)

We'll confirm before you order

We can't estimate a lead time for this item. Contact us and we'll confirm it before you order.

Mounting, studding and custom machining add to these times. Lead times are estimates and may vary depending on product availability and supplier location.

Late deliveries

If your order isn't delivered within 30 days after the estimated delivery date we gave you (or within 30 days of your order date, if no date was given), you may cancel your order for a full refund. Refunds are issued within 15 days of your cancellation, to your original payment method.

Damaged, lost or stolen shipments

Wheels and tires travel a long way. If something goes wrong in transit, here's how we handle it together.

Inspect your order when it arrives

Please inspect your order when it arrives and report any visible damage within 48 hours, including photos of the items and packaging, so we can file a claim quickly. Keep the original packaging until the claim is settled.

Don't install a damaged item

Products that have been mounted or installed are considered used and are not eligible for voluntary returns or exchanges, except where required by law, including in cases involving defects or other applicable legal warranties.

Marked "delivered" but not received?

Check around your property and with neighbours, then contact us. We'll open an investigation with the carrier.

We handle carrier claims for you

If a shipment is confirmed lost or damaged in transit, we'll send a replacement or issue a full refund.

Undeliverable or refused shipments

If a shipment is returned to us because of an incorrect address entered at checkout, repeated missed delivery attempts, or a refused delivery, we'll contact you. You can choose to have it reshipped at your cost, or receive a refund minus the actual shipping costs we paid to send and return the order.

If we need to cancel your order

We reserve the right to cancel an order that hasn't shipped yet, for example if stock is no longer available. If we cancel, you'll receive a full refund within 15 days, to your original payment method.

Returns

Return shipping costs are the customer's responsibility, except when an item is defective, damaged in transit, sent incorrectly due to our error, or covered by our Fitment Guarantee. See our Returns page for full details.

Local pickup

Prefer to pick up your order? Here's how it works.

Choose pickup at checkout

Pickup orders are available at 2113A Boul Saint-Régis, Dollard-des-Ormeaux, QC H9B 2M9, Monday to Friday, 9:00 a.m. to 5:00 p.m.

Wait for our "ready for pickup" email

We'll email you as soon as your order is ready. Please wait for that confirmation before coming in.

Bring your photo ID

Orders must be picked up by the person named on the payment method, with valid government-issued photo ID. If someone else needs to pick up your order, contact us beforehand.

Restocking fees apply to pickup orders that are cancelled or returned, except when an item is defective, damaged in transit, sent incorrectly due to our error, or covered by our Fitment Guarantee. See our Returns page for full details.

Shipping outside Canada

We are not currently shipping to the United States. We ship within Canada only. Orders with a non-Canadian shipping address can't be processed.

Questions?

Our team is here to help, Monday to Friday, 9:00 a.m. to 5:00 p.m. (ET).

1-866-935-9493 info@wheelwiz.ca Contact form