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FAQs

Help centre

Quick answers to the questions we get every day.

Buying, fitment, stock, shipping and more. Tap a question to open the answer, or jump to a section. If you don't find what you need, our specialists are one call or email away.

All prices in Canadian dollars No duties or hidden fees in Canada Every wheel we sell is new Real specialists on the phone

Buying

An installation kit was automatically added to my cart. Do I need to buy it?

In most cases, yes. Aftermarket wheels usually need a wheel installation kit: your original lug nuts or bolts may not be the right size or length for the new wheels, and hub centering rings are strongly recommended for a proper, vibration-free installation. See Hardware kit in our Tech Center for the details.

Do you mount and balance wheels before shipping?

We do. We offer fully mounted and balanced packages that arrive at your door ready to install. There are a few logistical limits — special-order items that ship directly from the supplier, or wheels and tires located in different provinces — so contact us to confirm we can assemble your combination. If we can't, we'll happily suggest a similar-looking wheel or a comparable tire.

Are your prices in Canadian dollars?

Yes. All of our prices are in Canadian dollars.

Do you charge any duties?

No. There are no duties or hidden fees on orders shipped within Canada. We're not currently shipping to the United States — see Shipping outside Canada.

Do you accept Indian status cards for tax exemption?

We do. If you hold a valid Indian status card (Certificate of Indian Status) and your order is shipping to a reserve, email us a picture of your card and we'll send you a tax-exempt quote.

Do you sell used wheels?

No. Every wheel we sell is new.

Do you sell OEM wheels?

No. We sell aftermarket wheels only.

After your purchase

I found a lower price after ordering. Will you price match my order?

We'll always try to match a lower price before your order is placed. Once an order is placed, price match requests can't be accepted. Full details on our Discounts & Price Matching page.

What is a "test fit" and why do I have to do it?

A test fit is putting the bare wheels on your car's hubs — before any tires are mounted — to confirm bolt pattern and hub compatibility and check suspension and caliper clearance. We require it on every wheel order for a few reasons: in the rare case an order was picked or boxed incorrectly at the factory, a test fit avoids any return headaches; and if a vehicle year, make, model or sub-model was entered incorrectly, it catches the fitment issue before tires make the wheels non-returnable. Step-by-step instructions are on our Fitment Guarantee page.

I need one replacement wheel or a replacement centre cap. Can you help?

Definitely. If you bought the wheels from us, just give us your order number and we'll find the exact part number for the replacement wheel or centre cap. If you bought them elsewhere, or they came with the car, we can often still help — but without a specific SKU or part number we can't guarantee a perfect match to your existing wheels. All single replacement items are final sale.

I didn't receive hub centering rings with my order. Why?

There are three usual reasons:

  • The wheel is hub-centric to your vehicle — the most common case — so no rings are needed.
  • The wheel type doesn't take them. Steel wheels and wheels with push-through "derby" caps don't use centering rings.
  • Your truck has an 8-lug pattern. 8-bolt trucks generally don't use centering rings, so they aren't included in those installation kits.
Will you buy back my existing wheels?

No, we don't buy back wheels.

Wheels

Do you sell plastic or metal hub rings? Which is best?

We prefer plastic centering rings over metal, so there's a good chance that's what you'll receive. In our salty winter climate, metal rings have a habit of seizing to the wheel or to the hub of your car or truck.

What's the difference between a summer wheel and a winter wheel?

Structurally, nothing — winter-approved and summer-only wheels are identical. The difference is the finish. Summer-only wheels may have a chrome, machined, milled or polished finish that isn't recommended for winter use. Winter-approved wheels have a durable paint finish that won't tarnish, pit or peel through harsh winters, so they can be used year-round.

Inventory

The wheels or tires I want are out of stock. When will they be available?

That's hard to predict — lead times vary by brand and season, but 2 to 4 months is typical. Sign up for the "out of stock" notification on the product page and you'll get an email the same day the product is available to purchase again.

Your website says "in stock", so why does it take weeks to ship? What is a "special order"?

A special order means the wheel or tire has to be ordered directly from the manufacturer, often in the United States, and transferred into Canada before your order ships. Transfers typically take 2 to 6 weeks depending on the brand and location. Every product page shows its lead time — see Shipping lead times.

I'm looking for a brand or model I don't see on your site. Can you get it?

Almost certainly. We have access to most major brands. If a product is new we may not have listed it yet, but we can source it for you. Contact us and we'll do our best.

Shipping

Do you ship to the United States?

Not at the moment. We've temporarily suspended shipping to the United States because of substantial and unpredictable increases in duties, tariffs and documentation requirements imposed by US Customs. We appreciate your understanding and are evaluating options that may let us resume service in the future.

Which carriers do you ship with?

We use several carriers to get the best service and pricing for each order. Most orders ship with FedEx, Loomis, UPS, Purolator, GLS or Canpar. Palletized orders may ship with LTL freight carriers.

Is your shipping free?

We offer free shipping on most sets of 4 or more alloy wheels to urban areas anywhere in Canada. Shipping on tires is calculated at checkout. Exceptions may apply for oversized items and for rural or remote addresses outside regular shipping zones — if you'd rather not pay an additional fee, we can ship your order to the nearest city for pickup. Certain special-order items aren't eligible for free shipping and are marked as such at checkout. Full details on our Shipping page.

Company

Do you have a shop or showroom?

We're primarily an online business, so we don't have a showroom where you can view wheels in person.

Do you offer sponsorships or an affiliate program?

We work with a small number of carefully selected affiliates. If you have a large social media following or post often on a car-related forum, reach out — we're always open to new possibilities.

Do you offer wholesale accounts?

We focus on retail, but we do work with a few select wholesale clients who buy regularly. If you'd like to open a wholesale account, contact us.

Didn't find your answer?

Ask us directly, check the tracking link in your shipping confirmation email for order status, or dig into the Tech Center for the technical stuff.

Or call us — Monday to Friday, 9:00 a.m. to 5:00 p.m. (ET).

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