Returns

Returns policy

Hassle-free returns, clearly explained.

We do our best to make returns simple. To return a product, contact us with your order number and we'll walk you through it. This page explains what qualifies for a full refund, when a restocking fee applies, and what can't be returned.

30 days from purchase Return authorization required Refunds to your original payment method Photos speed everything up

How to return a product

Three steps. Please don't ship anything back until you've heard from us.

Contact us within 30 days

Reach out within 30 days of your purchase with your order number and, if the item is damaged, defective or incorrect, photos or a short video of the product and its packaging.

Get your return authorization

We'll confirm whether the return qualifies, what you'll be refunded, and send you a return authorization with shipping instructions. Returns sent without one can't be accepted.

Ship it back as you received it

Pack the product in its original boxes and protective packaging, in the same condition it arrived. Once it's received and inspected, we'll issue your refund or ship your exchange.

Keep your packaging Please keep all original boxes and protective packaging for at least a week after your full order is delivered. Returned products must be shipped back in the same state they were received.

Return shipping costs are the customer's responsibility, except when an item is defective, damaged in transit, sent incorrectly due to our error, or covered by our Fitment Guarantee. See our Shipping page for details.

Before you install anything

Most return problems can be avoided in the first ten minutes after delivery.

Damaged or incorrect item? Photograph it, don't install it

If a product arrives damaged, or isn't what you ordered (wrong finish, size or specifications), take pictures of the product and packaging and contact us right away. Do not install a damaged or incorrect product under any circumstances.

Found a defect during installation? Stop there

If a manufacturer defect shows up during installation, take pictures and contact us before going any further.

Test-fit wheels before mounting tires

Before any tires are mounted, test-fit the bare wheels on your vehicle to confirm proper caliper and suspension clearance. Once tires are mounted, wheels can no longer be returned unless you purchased a mounted package from us.

Fitment issue? Photos first, and labour isn't covered

In the rare case of a fitment issue, take pictures before requesting a return. We can't cover labour or installation costs incurred by you or your installer.

What to expect

Every return lands in one of three outcomes. Here's exactly what puts an order in each one.

Full refund

You'll get a full refund when:

Your order can't be fulfilled and no comparable product is available.
A product arrives damaged, no replacement is available, and you've sent us photos or video as proof.
A product has a manufacturer defect and you've sent us photos or video as proof.
A manufacturer pricing error occurs and the difference can't be absorbed by us or by you.
There's a fitment issue and either (a) the wheels were test-fit on your vehicle before any tires were mounted, or (b) you purchased a mounted package from us that doesn't fit — with photos or video as proof in both cases.

25% restocking fee + shipping

A 25% restocking fee plus the actual shipping costs apply when:

You cancel an order after it has been processed, or refuse it on delivery.
The tire size wasn't verified, or the wheel diameter you gave us was incorrect.
Incorrect vehicle information was provided. If your vehicle or sub-model isn't listed in our fitment guide, enter it under "vehicle modifications" at checkout or contact us before ordering.
You're returning unused TPMS sensors.
You're unhappy with the look, design or colour of the wheels once you see them in person.
A local pickup order is cancelled or returned (unless the item is defective, damaged, sent in error, or covered by our Fitment Guarantee).

No refund or exchange

The following can't be returned or exchanged:

Installed or altered

Used or damaged products
Wheels or tires mounted and balanced by you or your installer
Mounted and balanced packages purchased from us (except for a fitment issue)
Products damaged during installation
Products damaged by road hazards
Wheels that have been modified, painted or coated
Wheels that require machining

Final-sale items

Special-order and final-sale products
Aggressive-fitment wheels
Single wheels or tires
Installation kits
TPMS sensors (once installed or opened)
Shipping Protection
Gift cards

Process

Requests made more than 30 days after purchase
Orders where no vehicle, or incorrect vehicle information, was provided at checkout
Products returned without a return authorization from us

The exclusions above apply to voluntary returns and exchanges. They don't limit your rights under the legal warranty or other applicable consumer protection laws, including in cases involving defects.

Exchanges

If your return involves swapping one product for another, you can choose how fast you'd like it to go.

Quick swap

We process a second order, charged in full, and ship it to you right away while the return of your original order is set up. Once the original order is returned, received and inspected, we refund the second order.

Best if: you need the replacement as soon as possible.

Standard swap

If you'd rather not be charged for a second order, we process the return of your original order first. Once it's returned, received and inspected, we ship the replacement.

Best if: you'd prefer only one charge on your card at a time.

Cancelling an order

Contact us as soon as possible If you'd like to cancel, contact us right away so we can check whether it's still possible. Once an order has been processed or shipped by a supplier, we can't cancel it — it's then handled as a return, and the 25% restocking fee and shipping costs apply.

Refunds

Original payment method only

Refunds are credited only to the payment method used on the original order.

After inspection

Refunds are issued once the returned product has been received and inspected at our end.

Fitment Guarantee

Orders covered by our 100% Fitment Guarantee are handled under its terms, including return shipping.

Questions?

Have your order number ready and our team will take it from there, Monday to Friday, 9:00 a.m. to 5:00 p.m. (ET).

1-866-935-9493 info@wheelwiz.ca Contact form