We do our absolute best to make returns hassle-free for you. In order to return a product, please contact us. Please make sure to have your order number ready when contacting our team.
If a product is received damaged or if you receive an incorrect product (wrong finish, specifications, etc.), we ask that you take pictures of the affected product and contact us at your earliest convenience. Do not under any circumstance install a product that is damaged or incorrect.
If a manufacturer defect is discovered during installation, we ask that you take pictures of the affected product and contact us before proceeding any further with the installation.
In the rare case of a fitment issue, WheelWiz requires clients to take pictures prior to requesting a return and will not cover any labour costs incurred.
In rare cases of returns in which there is an exchange/swap of products taking place, the following two options are available:
Quick Method: A second order will be processed, charged in full and shipped out to you. Simultaneously, a return for the original order will be processed. A refund for the second order will be issued once the original order has been returned, received and inspected.
Long Method: If you do not wish to be charged for a second order, a return for your original order will be processed. Once it has been returned, received and inspected, a second order will be shipped out to you.
We ask that you keep all original boxes and protective packaging for a week after full delivery of your order. In the case of a return, we ask that products be shipped back in the same state as they were originally received.
Conditions for a full refund
An order is unable to be fulfilled and a comparable product is unavailable
A product is received damaged and a replacement is unavailable
A pricing error is made on behalf of the manufacturer and the surplus cannot be absorbed by neither WheelWiz nor the consumer
Conditions for an exchange without a restocking fee
A product is received damaged
A product has a manufacturer defect
A product does not match the description to that of the one originally purchased
Condition for a refund subject to a 25% restocking fee & shipping fees
An order is cancelled by the customer or is refused upon delivery
Unused TPMS sensors
If you wish to cancel an order, please contact us so we can determine if it is possible. Please note that we cannot grant a cancellation request if the order has already been processed or shipped by a supplier.
No refunds or exchanges
Prior to mounting tires, we require running a test fit to ensure that there is proper caliper and suspension clearance.
Mounted/balanced wheels or tires
No vehicle or incorrect vehicle information was provided at the time of ordering
Special order/final sale products
Orders returned without a return authorization from Wheelwiz
Products damaged during installation
Custom drilled wheels
Products damaged by road hazards
30 days after sale
Wheels that have been modified, painted or coated
Single wheels or tires
Navidium Shipping Protection
Wheels that are an aggressive fitment
Refunds will only be credited to the original method of payment.
In Stock: This status means that the wheels/tires are stocked in Canada and typically ship within 1-3 business days. This is our quickest shipping option.
Special order: This status means that the wheels/tires are available to order, but have to be specially ordered (usually from the manufacturer in the US) before they ship out. This process can take anywhere between 2-6 weeks depending on brand and location. We do not charge any additional duties or shipping fees on these orders.
Contact us: This status means that we do not have inventory synced with our site for this product and will have to verify it for you. We invite you to click on the "Contact Us" button and fill up the short form. We will get back to you shortly with availability and lead times.
Out Of Stock: This status means that this wheel/tire is currently out of stock and is unavailable to order from any manufacturer's warehouse. If a predicted arrival date is available, it will be indicated on the product page. We invite you to sign up for our Out Of Stock sign-up form to be notified as soon as the wheels/tires become available to order.